- The items are in original unworn condition, with all tags attached and original packaging.
- You notify us via email your intention to return an item within 3 days of receiving it.
- The item is return to us via a trackable shipping method within 10 days of receiving the item ( international shipping times are taken into consideration, but the item must be shipped within 10 days of receiving it ).
- Any purchase made with a discount code of more than 10% off is considered a Sale Item.
- No returns or refunds on any items purchased with a discount code above 10% off. Sale conditions then apply.
An email must be sent to firstname.lastname@example.org prior to returning the item for approval.
If an item is returned without following these guidelines, a refund may be refused.
- ALL SALE PURCHASES ARE FINAL -
WE CAN'T EXCHANGE, REFUND OR GIVE CREDIT NOTES FOR SALE PURCHASES.
Please send your items using trackable shipping to ensure safe delivery. If item does not reach us safely within the allocated timeframe we will be unable to process your return.
Return shipping at customers expense and original shipping costs can not be refunded.
If you would like to exchange an item, please email us at email@example.com.
Please note we can't always process exchanges due to stock levels and availability.
Please follow care instructions carefully, as most of our items are very unique and delicate. We are unable to offer refunds if items have been treated incorrectly.
Most of our products are hand made and coloured in small batches, using gentle dyes. Due to the lack of chemicals use, this can result in small colour runs, or fading in areas.
Please cold hand wash your garments in gentle laundry liquid + dry flat in the shade to avoid any colour runs or fading. Always follow the care label.
How do I return an item?
Email firstname.lastname@example.org within 3 days of receiving your order, with your order number and details of the item you wish to return.
PLEASE DO NOT RETURN AN ITEM WITHOUT APPROVAL - or your return may be refused.