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RETURNS

 We will happily issue a refund on full price items that are faulty or do not fit if :
 

- The items are in original unworn condition, with all tags attached and original packaging.

- You notify us via email your intention to return an item within 3 days of receiving it.

- The item is return to us via a trackable shipping method within 10 days of receiving the item ( international shipping times are taken into consideration, but the item must be shipped within 10 days of receiving it ). 

- Any purchase made with a discount code of more than 10% off is considered a Sale Item.

- No returns or refunds on any items purchased with a discount code above 10% off.  Sale conditions then apply.

An email must be sent to hello@hazelandfolk.com prior to returning the item for approval. 

If an item is returned without following these guidelines, a refund may be refused. 

- ALL SALE PURCHASES ARE FINAL - 
WE CAN'T EXCHANGE, REFUND OR GIVE CREDIT NOTES FOR SALE PURCHASES.

Due to the exclusive nature of our Reclaimed Range, there are no refunds on any items from this range.
Items may only be returned for a store credit or an exchange.
If you have any sizing or style questions, please contact us prior to purchasing.


Please send your items using trackable shipping to ensure safe delivery. If item does not reach us safely within the allocated timeframe we will be unable to process your return.

Return shipping at customers expense and original shipping costs can not be refunded.

EXCHANGES

If you would like to exchange an item, please email us at hello@hazelandfolk.com. 
Please note we can't always process exchanges due to stock levels and availability. 

CARE

Please follow care instructions carefully, as most of our items are very unique and delicate. We are unable to offer refunds if items have been treated incorrectly.

Most of our products are hand made and coloured in small batches, using gentle dyes. Due to the lack of chemicals use, this can result in small colour runs, or fading in areas. 
Please cold hand wash your garments in gentle laundry liquid + dry flat in the shade to avoid any colour runs or fading. Always follow the care label.

How do I return an item? 

Email hello@hazelandfolk.com within 3 days of receiving your order, with your order number and details of the item you wish to return.

PLEASE DO NOT RETURN AN ITEM WITHOUT APPROVAL - or your return may be refused.

Please allow up to 7 days for your return to be processed.

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