TERMS + CONDITIONS
Please note the size guides are general and sizes will vary slightly between fabrications. Please email firstname.lastname@example.org for more information.
Only one discount code can be applied to each transaction. Discounts can only be processed at the time of purchase, not after.
The 10% welcome discount when you subscribe to our mailing list is not valid on any items from our Reclaimed Range. All other discount codes will also not be valid on items from this range, unless stated otherwise.
If you wish to purchase items from both our main collection and Reclaimed Range, please purchase them in separate transactions if you wish to use a discount code.
Pre-orders are products that will be available in the future as per the date on the description but can be booked in advance. Pre-orders give you the advantage to guarantee your purchase before it has been released, as they are often a limited or made to order items. We often encourage you to secure them, however we also ask that you commit and are certain of your pre order. We do not take cancellations on pre orders, same exchange and return policies to normal purchases apply.
Pre-order shipment dates are made to be as accurate as possible, however sometimes for unforeseen reasons they may be dispatched earlier or later than the set date. In the event that this occurs, we will notify you via email.
PRE-ORDER TERMS + CONDITIONS:
All pre-order items are not yet in stock and cannot be shipped until the advised shipment date.
All pre orders must be paid in full to secure your order and pre-orders cannot be cancelled.
The time frames of arrival are estimated via our suppliers and please know that these deliveries can be delayed or brought forward from time to time. We do our very best to reach these dates.
Once payment has been made and your confirmation e-mail has been sent, we are unable to cancel orders. We always try and prepare items for immediate shipping, and get them out to our customers as soon as possible. Once this process has commenced we are, unfortunately, unable to comply with any cancellation requests.
CHANGE OF ADDRESS:
The shipping address for your order is shown in the checkout and on your order confirmation email. In the event that an incorrect address was entered, address changes cannot always be guaranteed. We aim to pack and process orders as promptly as possible, so please do not hesitate to contact us if the incorrect address was given. We highly recommend emailing us immediately after your order is place, however we cannot guarantee instant responses to email enquiries.
HAZEL+ FOLK takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
RECEIPTS + PROOF OF PURCHASE:
In attempt to save paper ( and our environment ) we do not include receipts or proof of purchases in any of our orders.
Please keep your confirmation order email as a proof of purchase.
CHANGES TO TERMS AND CONDITIONS
HAZEL + FOLK may occasionally make operational changes to our website or service. We reserve the right to make such alterations without notice or consequence.
Any changes that will affect our customers will be published on our website and will take effect immediately from their time of publication.